In addition to our own enrollment form, we accept spreadsheets, electronic data transfers and even other carriers’ forms, or you can enroll employees through Superior Direct Connect.
Once enrollment information is processed, member materials (including ID cards) are mailed directly to enrolled employees’ homes within 7-10 days.
Open enrollment is offered once per contract period and is typically the month prior to the effective/renewal date.
We ask that enrollees stay on the plan for the full contract period; however, changes due to qualifying events such as births or changes in marital status are accepted anytime. Please notify SDC within 31 days of the effective date for any such changes. Enrollment changes may be emailed to [email protected], faxed to (937) 438-1093, or made online through Superior Direct Connect.
Dependents, where applicable, will be terminated by SDC at the end of the birth month in which they meet the maximum age chosen by your group.
SDC’s fully-funded plans are pre-paid – payment is due a month in advance. Payment for self-funded administrative plans is set up through our Auto Pay process. Prior to the 10th of every month, the funds to cover the claims from the previous month plus the administrative fee for the current month will be withdrawn from your group’s account.
Paper bills are processed around the 15th of every month and mailed by the next business day.
Sign up for electronic billing through Superior Direct Connect. Once enrolled, simply log in on the 20th of each month to download your E-Bill. For your convenience, a monthly reminder email is sent when a new E-Bill is available.
Automated payments are deducted from the designated business account on the 10th of the month (or the next business day). Fill out our Auto Pay form to sign up for this convenient service.
Approved enrollment changes will be adjusted retroactively on your bill to a maximum of 60 days from the date of the qualifying event. All changes will be reflected and billed accordingly on the next statement. Refunds are given for up to two months from the receipt date.