Superior Direct Connect
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Superior Dental Care’s online tools provide convenience and support for the people they serve
Superior Dental Care (SDC) utilizes technology-driven support and resources to give the people they serve a better experience.
SDC, a dental benefits company serving Ohio, Kentucky and Indiana, offers several online tools for their members, dentists, employers and brokers. These tools include a website with online chat, an online account management system, and a mobile app for members.
“At SDC, we know the people we serve are busy, so we provide online tools that make it quick and convenient to get what they need. From our online account management system with instant access to plan information and claims, to Mobile ID Cards through our mobile app, to our website with Find-A-Dentist and online chat, we make it easy to access, use and manage our dental benefits. These resources contribute to the superior experience of working with SDC and make our plans stress-free for everyone involved,” said SDC’s President, Traci Harrell.
According to SDC, resources such as secure online chat and a mobile app that includes the member’s ID card may not be easy to find in the dental benefits market. Harrell says SDC offers these tools to provide a much higher level of convenience and support to the people they serve.
“SDC has always been dedicated to making dental benefits as easy as possible. While we look for ways to use technology to improve the lives of those we serve and enhance their experience with SDC, it will never replace the personal touch we provide through our service teams. The cornerstone of our superior service will always be people helping people – technology is just another way we accomplish this to keep our members, employers, dentists and brokers smiling!” said Harrell.
About Superior Dental Care:
Superior Dental Care (SDC) was founded in 1986 by a group of dentists to create the first dentist-owned dental plan as an alternative to less effective and inferior plans. Today, SDC operates as a wholly-owned subsidiary of Medical Mutual of Ohio and offers group dental and other ancillary benefits to companies throughout Ohio, Kentucky and Indiana. For more details about SDC, visit superiordental.com or call (800) 762-3159.
Scheduled maintenance is currently being performed to Superior Direct Connect and the SDC Mobile App. During this time, you may experience delays in functionality. We apologize for any inconvenience. For immediate assistance during business hours (Monday-Friday, 7:30am – 5:00pm), please call (800) 762-3159.
Scheduled maintenance is currently being performed to Superior Direct Connect and the SDC Mobile App. During this time, you may experience delays in functionality. We apologize for any inconvenience. For immediate assistance during business hours (Monday-Friday, 7:30am – 5:00pm), please call (800) 762-3159.
In 2009, the National Health Care Anti-Fraud Association (NHCAA) estimated that 3-10% of the nation's annual benefits paid for health care were paid for fraudulent or abusive submissions. Estimations by fraud analysts indicate that there is a greater percentage of fraud in dentistry than there is in medicine. Because insurance fraud significantly impacts the cost of dental benefits, you can play a key role in identifying and reporting suspicious activity.
The NHCAA reports that the most common fraudulent acts include:
The close monitoring of processed claims via Superior Dental Care's (SDC's) secure web access (Superior Direct Connect: www.superiordental.com/directConnect.htm) is one easy way to monitor submitted and received claims. If you are aware of any false information submitted to SDC, please contact our Dentist and Member Services Team at 937.438.0283 or 800.762.3159 to report the activity. If preferred, a written complaint may be mailed to: Superior Dental Care Alliance Inc., Special Investigating Unit, 6683 Centerville Business Parkway, Centerville, OH 45459.
SDC's Special Investigating Unit handles all reports of suspected fraud expeditiously and with confidentiality. Reports are accepted anonymously; but, every report initiates an investigation. SDC takes necessary actions to report confirmed fraudulent activities to appropriate state agencies and to recover monies paid in association with misrepresented services.
ORAL HEALTH and RESOURCES (Members)
HUMAN RESOURCE ASSOCIATIONS (Employers)
INSURANCE ASSOCIATIONS (Brokers)
DENTAL ASSOCIATIONS (Dentists)
Last year, SDC completed the integration of our data systems with our parent company, Medical Mutual. This process included replacing SDC's member ID numbers (also referred to as "SDC alternate ID numbers") with new member ID numbers from Medical Mutual.
As of August 2023, all members have received a new ID card with their new member ID number. Since then, we have temporarily continued to accommodate claim submissions that included a retired SDC member ID number. Effective April 1, 2024, retired SDC alternate member ID numbers will no longer be accepted. HIPAA 277 transactions will be initiated, requiring the active member ID number for all claim submissions and member communications.
The active member ID number can be found on the member's new ID card. As a reminder, members may present an SDC ID card or a Medical Mutual ID card. Review the SDC Member ID Card Guide for Providers for reference. Participating dentists may also verify the member ID number through Superior Direct Connect. If you have questions or need assistance, please contact SDC’s Dentist and Member Services team at 1-800-801-4915.
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